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What is Your Return Policy?
At Rice and Beans Vintage we do our very best to represent each item as it is. That being said we want you to be happy with your purchase! Customer Service is Very important to us! We have two easy options for returns.
* Please contact us within 7 days of receiving an item to qualify for a return. This is a must!
*Option #1: If for some reason you need to return your item we gladly accept returns for store credit or exchange. The store credit will be issued as soon as the item is returned. The credit does NOT expire and will be issued for the full amount of the purchase price of the item.
* Option #2: If you would prefer to return an item for a refund you may also do so. In this case the refund is subject to a restocking fee. The refund will be the purchase price of the item minus a 15 % stocking fee for items under $200, and a 10% stocking fee for items over $200. The refund will be given in the same way it was received (ie: back on your credit card or through PayPal)
*If in a rare case the item was somehow misrepresented a full refund will be issued. This does not include items that do not fit as we supply accurate measurements and are more than happy to answer any questions prior to purchase.
*If you have any questions regarding our policy or about your item once you have received it, please don't hesitate to email us at
riceandbeansvintage@gmail.com
or call us at (207) 319-5851. Thank you!
What forms of payment do you accept?
*We accept all major credit cards including: Visa, Master card, American Express, & Discover. We also accept PayPal. You will have the choice to pay with both at checkout. Always secure! If you would like to pay with a personal check or money order please email us at riceandbeansvintage@gmail.com so that we may place the items on hold for you until your payment arrives. Thank you.
Do you Offer Layaway?
*Yes! We are happy to offer our clients the opportunity to place items on layaway. Please contact us directly at riceandbeansvintage@gmail.com or (207) 319-5851 to set up a payment plan.
*All New Arrival Items will be available for Layaway ONLY AFTER 24 hours of listing. This gives everyone a chance to shop. Please email us immediately if you are interested in layaway on a piece as once the 24 hour period is up, people will be contacted regarding layaway in order of emails or calls received. Thank you.
*We require an inital non refundable deposit of $50 to place an item on layaway. This deposit can be made here www.riceandbeansvintage.com/layaway.html . Once the deposit has been made the item is reserved for you and will not be sold to anyone else. Layaway Items are NOT available to return for a refund and may only be returned for store credit.
*All layaway items must be paid off in full within two months. If you need more time, please contact us directly BEFORE placing the item on layaway. Thank you!
*Please note special savings coupon codes cannot be used when using our layaway program, thank you for your understanding.
* Thank you for all of your understanding & excitement about Rice and Beans Vintage, enjoy!
How and When Will my Purchase be Shipped?
*All items shipped within the United States are shipped via USPS Priority Mail or UPS Ground and ship FREE!
*All International Orders ship for $25.00 per order. We Ship via USPS and UPS.
*You may also have your International order shipped via UPS now! Please chose the UPS shipping calculator at checkout for rates.
*Delivery Confirmation is included in the cost of all packages being shipped within the United States and the majority of International packages.
*If you need an item sent overnight, No problem! Just choose the Express Overnight Shipping option at checkout ($35) and we will make sure your package arrives on time.
*All purchases will be shipped within 5 days of purchase. If you need it sent the same day, please contact us immediately.
Can an Item be Placed on Hold?
*Yes, if you would like to have an item(s) placed on hold please contact us at riceandbeansvintage@gmail.com or (207) 319-5851. Generally items may be placed on hold for 7 days unless special arrangements have been made. Items in our New Arrivals section may be placed on hold for 24 hours only. If you need more time, just ask! Don't forget if you have any item on hold and would like to purchase it, please contact us first as the hold will need to be removed prior to purchase. If you change your mind, just let us know so that we may take the item off hold for other customers. Thank you.
Are your Designer items Authentic?
*All Items at Rice and Beans Vintage are Guaranteed Authentic! We do not sell fakes. We guarantee the authenticity of each item 100%. We use a third party Authenticating Company to verify all of our Chanel Handbags. This is a service we pay for before listing the bags! We do not buy or wear fakes! We stand behind each and every item at Rice and Beans Vintage, so shop with confidence. Thank you!
How do I know if the item will fit me?
*At Rice and Beans Vintage we pay close attention to details. We measure each piece carefully and in most cases try to give you a "modern equivalent" in sizing. Please check the measurements that we give against a current piece of your clothing. This is a great way to make sure the piece will fit. Please email us at riceandbeansvintage@gmail.com if you would like more measurements or photos. We are always more than happy to get these for you. Thank you!
Do You Buy Vintage & Designer?
*If you would like to speak with us about selling your vintage and designer pieces please contact Sarah Korsiak Cellier at riceandbeansvintage@gmail.com and tell us a little bit about what you have and why not attach a picture or two? Please note we are happy to purchase authentic vintage and designer clothing, shoes, and accessories in excellent condition. We look forward to speaking with you!
Do you take things on consignments?
*We accept Chanel & Hermes Handbags on consignment only please contact Sarah Korsiak Cellier at riceandbeansvintage@gmail.com or (207) 319-5851. Thank you!
Where are you located?
*Rice and Beans Vintage is strictly an online boutique. We are based in beautiful coastal Maine. We offer private showings to customers living in or visiting Maine at no charge. Please email Sarah at riceandbeansvintage@gmail.com for more information!
How do I contact Rice and Beans Vintage?
*We are here for you and glad to answer any questions you might have concerning items or details. Please email us at riceandbeansvintage@gmail.com or call us at (207)-319-5851. If you call and don't get us, please leave a message. It will be returned promptly. Lastely if you would like to chat using gmail chat feel free. Thank you.
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